The key tasks and responsibilities for this position include:
Answer customer calls and create service tickets
Troubleshoot and resolve end user issues
Provide consistent communication and updates
Coordinate customer support with team and Account Manager
Monitor and review alerts
To apply for this position, please submit your resume and cover letter in PDF format.
What’s It Like at SureFire IT?
In our dynamic industry, the work is challenging but it’s also deeply rewarding. Our team is highly driven and dedicated to the company’s core values. We pride ourselves on the integrity and expertise that we demonstrate to our clients. Staying fast and efficient is our competitive edge.
We work in a business casual, open-concept and highly collaborative environment. We all share the responsibilities and success in everything that we do. We wear our pride on our sleeves…literally. Every team member is outfitted with proper SureFire IT apparel.
Our team gets access to industry leading-edge technologies, keeping us swift and productive at the office, on the road, or at home. We encourage work-life balance so all team members are equipped with secure remote access to all business applications. Our team has highly effective IP phone systems, comfortable workstations and much more. Our team also enjoys the peace of mind that the company has a comprehensive Business Continuity Plan in the event of any type of disaster scenario.
A sense of pride is built into the culture here at SureFire IT Solutions which creates a fun-loving atmosphere to work in. There’s never a dull moment here! A good sense of humour is essential with our close-knit team of employees. SureFire IT Solutions works hard but has fun doing it, from our team building to lunches, holiday celebrations or ice cream on a Friday…just because!
Opportunity For Growth
At SureFire IT Solutions, the opportunities for personal and professional development are almost endless. We attend regular technical workshops and training sessions. We encourage training and industry certifications. Join us on our journey of growth!